Frequently Asked Questions
How do I enroll in ezBanking?
If you are already a SummitOnline Banking user, simply login to your account, select the Administration
menu and then Mobile Banking
. Follow the steps to obtain an Activation Code which you will need to complete your enrollment.
Text access - You will receive a text message acknowledging your text enrollment. Reply with the Activation Code to complete the process.
Mobile web browser access – If you have text services, you will receive a text message containing the link to activate your mobile web access. Select the link, then the Sign In option, then "I have one" and enter the activation code. Or you can go directly to the mobile web URL at http://mobile.summitstatebank.com, select the Sign In option, then "I have one" and enter the activation code.
Downloadable app –
– Go to Apple's App Store and search for Summit State Bank. Download the ezBanking app. You can get to the App Store via iTunes or from the app on your iPhone.
– Go to the URL http://mobile.summitstatebank.com
and click on the link to download the app. Or, go to the Android Market, search for Summit State Bank and download the ezBanking app.
If you are not a SummitOnline Banking user, contact your branch to be enrolled.
How do I access ezBanking?
There are three ways to access ezBanking: 1) using an iPhone or Android app, 2) by texting, and 3) by using the mobile web browser. The apps and mobile web browser have been specially designed to display your banking information clearly and provide ease of navigation. You can use any or all of these options.
What kind of smartphone or scanner works with ezDeposit?
You can make deposits using your iPhone or Android smartphones.
Two types of scanners can be used with ezDeposit. Most home and office flatbed scanners are supported. Businesses with high check volumes may prefer to use a scanner that can process multiple checks at a time. The Bank can provide you with this type of scanner for a fee.
Can I use my current phone?
You will be able to access ezBanking with most phones using one or more of the available methods. To use the text service, your phone must have texting capabilities and you must have a texting service plan with your cell phone carrier. A downloadable app is available for the iPhone and for many Android phones. To use the downloadable app or web browser, your phone must be web capable and you must have a data plan service with your cell phone carrier.
Can I use the same username and password for mobile access as I do for PC access?
Yes. In fact, your username and password for mobile access and PC access are exactly the same.
Can I set up alerts to advise me when activity occurs on my account?
Yes. We recommend that you use alerts to send text and/or email messages to you when activity occurs on your account. To set up alerts, log in to SummitOnline from your PC and go to:
Administration > Alerts > Alert Preferences > select the mobile phone number > Save
Administration > Alerts > select an account > Change or Add for each desired alert > click the box for the mobile phone > Save
What should I do if I lose my phone?
For your protection, as soon as you notice your phone is missing:
Log in to SummitOnline and select "Remove Device". This will remove mobile banking access from your phone and prevent anyone from using your phone to access your accounts.
Notify the Bank at 707-568-4950.
Notify your cell phone carrier.
Is ezBanking safe?
Yes. Only the phones that you personally enroll in the service can be used to access your accounts.
Accessing ezBanking via an app or the mobile web browser initiates an HTTPS, 128-bit SSL encryption session and requires you to enter a login and password. In addition, a cookie is placed on your device based upon successful activation. This cookie must be present to access your accounts. We recommend that you always close out of ezBanking when not in use. In the event you do not do so, ezBanking will time-out after a short period of inactivity.
When text banking, a trusted relationship is established between ezBanking and your phone number.
No account data is ever stored on your phone.
In the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.
What other security tips do you recommend?
We recommend password protecting your phone to provide an added layer of security.
Download our apps from the stores we have indicated to make sure they are legitimate.
Add our texting short code (79680) and customer service number (707-568-4950) to your contact list and initiate texting and phone calls only from your contacts.
Do not click on links in SMS messages unless you initiated the SMS conversation with us.
If you are using the mobile web site, bookmark it so that you know you are accessing the authentic site.
Always use your cellular network when conducting financial services. Avoid using unsecured, public WiFi networks to access your accounts.
Do not keep your mobile banking username or password with your phone.
Log off the mobile web and apps when finished with your banking.
Don't allow others to use your phone.
Use Alerts to advise you when changes have been made to your SummitOnline services.
Remember, we will not ask you to provide confidential information over email or text messaging.
Consider modifying your phone's settings so that only messages from authorized numbers are allowed.