The Summit Service Standards

The Summit Way:

Summit Service Standards

  Greet customers, colleagues and community with courtesy and enthusiasm
  Treat everyone you encounter with respect - they are important
  Offer your service and solutions, look for ways to continually improve processes to better serve the customer
  Be responsive, follow-up and follow through - our customers and fellow employees count on you
  Show your integrity by keeping your word, being honest, and providing a consistent level of service and accountability
  If you can't meet a deadline that you have committed to, be proactive, authentic and provide an update
  Embrace the team spirit, we are all collaborating and supporting each other to provide exceptional service to our customer
  Expect excellence in yourself and others
  Strive to improve yourself through training, experience, and collaboration
  Have some fun while you're at it