The Summit Service Standards

The Summit Way:

Summit Service Standards

  Always exhibit a "Can Do" attitude
   
  Always be courteous - smile, say "Please," "Thank You," and greet customers/potential customers by name
   
  Always offer solutions/answers to customers or, if outside your area of expertise, find the person who knows the answer – never say or insinuate, "It’s not my job"
   
  Always handle customers as if your life depends on it - it does. If we don’t have customers, we don’t have jobs
   
  Always treat co-workers with the same respect you treat customers
   
  Always return phone calls and e-mails the same day, or at maximum, within 24 hours
   
  Always pay attention to detail - be on time for meetings; stick to deadlines; use Spell Check and proofread; maintain service standards, e.g. 72 hour loan underwriting turnaround, 48 hour loan doc turnaround
   
  Always get things done, even if you have to come in early or stay late on occasion
   
  Always strive to gain greater efficiencies and productivity - always strive to build a "better mousetrap"
   
  Above all, "Always Expect Excellence in Yourself"